Services

Instrument Services

Impartialabs

ABS provides integrated services supporting your laboratory’s operations, from the set up of your instruments to optimized performance. Our approaches and use of OEM and FDA-certified components allow you to achieve maximum uptime and operational efficiency.

ABS Service Personnel

ABS’s team of service engineers and application scientists possess rich knowledge and expertise. Team members have an average industry tenure of more than 20 years, and many were formerly employed by a leading OEM.

Service Engineers

Factory trained and certified engineers

Trained for subcomponent diagnostics and repairs

Equipped with all necessary diagnostic, maintenance, and repair tools

Application Scientists

Provide training on and validation for industry-specific methods

Experienced in method development to meet the needs of mature and emerging applications

LCMS Instrument Service Contracts

ABS offers flexible service contracts to best fit your lab’s service support needs. Our factory-trained and certified engineers use OEM parts, adhere to the highest standards, and can be relied on to keep your instruments operating at peak performance.

Standard Service Contract
48-hour
response time
Inclusive
of labor and parts
One
preventative maintenance visit on the liquid chromatograph per year
Two
preventative maintenance visits on the mass spectrometer per year
Preventative Maintenance Contract
Inclusive
of labor and parts
One
preventative maintenance visit on the liquid chromatograph per year
Two
preventative maintenance visits on the mass spectrometer per year
Time & Materials Service
On-demand
service for instruments billed based on time & materials

Chemistry Analyzer Service Contracts

For chemistry analyzers, we offer tiered service options. As with any ABS service offerings, our field service engineers are certified, factory-trained, use OEM parts, and adhere to the highest standards.

Gold
Within 24-hours
response time
Unlimited
emergency calls.
Includes parts and consumables.
Two
PM visits per year.

Includes all:
Labor
Travel
OEM/FDA-certified parts
Consumables
24-hour
phone support.
Silver
Within 24-hours
response time
One
emergency call.
Includes parts and consumables.
Two
PM visits per year.

Includes all:
Labor
Travel
OEM/FDA-certified parts
Consumables
24-hour
phone support.
Bronze
 
 
One
PM visit per year.

Includes all:
Labor
Travel
OEM/FDA-certified parts
Consumables
8am-5pm
CST phone support.
Preventative Maintenance

Preventative maintenance is the key to your lab’s efficient operation and to avoiding problems before they start.

Each preventative maintenance visit includes:

Instrument-specific preventive maintenance checklist

Replacement of common wear and tear parts

Use of factory OEM and FDA-certified parts

Extensive cleaning

Thorough specifications testing

Training & Technical Services

The members of our extensive field services team have, on average, 20 years of industry experience, providing a wealth of expertise to nurture your most significant assets—your people.

We’re here to support your lab’s training needs:

Step-by-step equipment operation

Sample preparation

Method execution

Day-to-day equipment maintenance.

Installation & Familiarization
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Equipment shipment checked for completeness and shipping integrity
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Equipment professionally installed by a certified field engineer
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Setup of default instrument parameters
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Instrument startup and functional tests

ABS is Essential in Labs

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Conducting training programs for our clients’ lab technicians is deeply rewarding. It’s great to see the technicians’ confidence grow, and I enjoy knowing that they will be able to better contribute to the success of our client’s lab.

Steve Hendershot, IA National Service Manager